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Customer Reviews

At AJ Rose Carpets & Flooring we truly go the extra mile to please our customers. Our entire organization is dedicated to providing the best customer service the flooring industry has ever seen. We make it our goal to make each and every customer 110% satisfied.

StatisticsReview of AJ Rose 
Carpets and Flooring

Our dedication to service starts with our experienced and well trained salespeople. It is shown all the way through the selling process and ends with our specially trained technicians and installers, many of whom have been with the company for over 25 years. The difference is in the entire organization's dedication to going above and beyond our customer's expectations.

Our exceptional customer service has not gone without being recognized. Over the last few years we have received awards such as Boston Magazine's prestigious "Best of Boston 2009", "2008 Service Award Winner", and Community Newspapers "Gold Recognition" for "Readers Choice - Regional Favorite"

 A.J. Rose Carpets & Flooring BBB Business Review


Dear AJ & John

Thank you. What an amazing job your company did on our carpets. We are so pleased. It was also a pleasure to come back to work on Monday and have everything back in place ? exactly where it belonged and to have the area cleaned up to perfection. We so appreciate the nice work that your company did.


Kathy from Cambridge

I came to AJ Rose when I moved to my new home to look for new flooring. I had carpet installed about 8 months ago - a great experience - wonderful and professional people all around. Since then I have had AJ Rose come to clean carpets at my home and a rental property - again, a great customer experience. I am sitting at my desk tonight going through a few things and came across the "40 common stains" magnet in a mailing I received and was once again reminded of how great your organization is when it comes to customer service - A great thing to have and a wonderful mailing to receive.

Thanks for everything to date and I look forward to working together in the future. I wouldn't go anywhere else.

Jen from Bedford

I have to write and tell you how wonderful the color looks, and how great of a job the installers did. I was not home during the installation but when I walked in that evening, it looked perfect. There were no pieces of yarn, the rooms were clean free of dirt and old remnants, etc, and the carpet was installed closely to the wall. They did a superb job. We will be sure to recommend AJ Rose to all of our friends and relatives.

Thank you again,

Alison and Sam Natick

Just wanted to let you know how happy I was with recent carpet cleaning . Everyone I spoke with was very helpful, and the job was done in a timely manner.

The cleaning technician was prompt, polite and did a great job on the rugs. He called to let me know when he expected to arrive and was very professional.

I hope to use this service again in the future.

Mary from Newton

I have already telephoned in to say what a great job that the AJ Rose team did on our house on Monday 12/1, but I wanted to write in as well to reinforce how pleased we were with the quality of work & professionalism of the father & son team who installed our carpet.

The two gentlemen not only fitted the carpet extremely well, but were tidy & a pleasure to have working in the house.

Please pass on our thanks to them both for a job very well done - and thank you to AJ Rose for hiring such great staff.

Ray from Bedford

Dear AJ & John:

I wanted you to know what a WONDERFUL team of installers you have at AJ Rose. They have done an incredible job and you should feel lucky to have the crew you sent to install our floors. Thanks for hiring such quality people.

I also want to say how terrific the Natick sales manager has been in helping me with the choices. I did go to a competitor first, but felt I had much better service and help from AJ Rose. Our entire home is almost done with AJ Rose carpet. Two more rooms to go. Your entire staff in Natick has always been friendly to me when I go in. Even when my salesperson was off, the other salespeople were very helpful.

It has been a great experience shopping with you.

Thanks again and we look forward to the next purchase.

Christine from Wayland